Operations Director
Responsibilities
Overview
The Operations Director is responsible for the actions of the team and the overall reputation of the business. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many people attracted to this position desire to become a Chick-fil-A Operator, run a small business, develop leadership skills, or pursue a long-term role within our local stores. We are recruiting for a results-oriented individual who desires to be part of a successful business and team.
Responsibilities
Ensure proper Chick-fil-A training and standards are taught and maintained resulting in 92% or above in the Restaurant Operations Evaluation (ROE)
Lead weekly Team Leader meetings to discuss key performance metrics, develop leaders, and communicate relevant business needs and information
Keep store in like-new condition through equipment and facilities maintenance
Ensure a balanced profit approach through intentional focus on labor, food cost, and IPO
Maintain 82% or above in key Operational Excellence Customer Experience Monitor (CEM) categories
Partner with HR Director to interview and select top talent
Coach and develop Team Members, Team Leaders, and Assistant Director(s)
Build talent pipelines within team, recognizing and developing individuals with leadership potential
Provide positive and negative performance feedback
Build team culture and morale
Why Chick-fil-A?
We are an organization that strives for excellence and desires to create a remarkable experience for our guests and our team. We have a reputation for developing Chick-fil-A Operators and Corporate Staff. We have launched many of our directors into successful careers as Chick-fil-A Operators in places like Colorado, New Hampshire, New York, and South Carolina. We accomplished this through our leadership development program that emphasizes personal growth and allows directors to play a pivotal role in the influence and decision-making of a multi-million dollar business.
As a director in our stores, you will be working with one of the top leadership teams in the company. We have been honored with awards for sales growth, profitability, guest experience, quality, and expense management strategies. We remain outliers in the company by focusing on innovation, recruiting high-performing leaders, and upholding uncompromising standards.
Requirements
Be at least 18 years of age
Be willing and able to work a flexible schedule
Have the ability to lift and carry 10-65 lbs on a regular basis
Have the ability to stand for long periods of time
This role requires a one year minimum commitment to working evenings for the 2pm-11pm day part. This experience prepares an individual for a potential daytime position in the future
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